Pro Formula

Overview

Pro Formula does not sell products directly through this website. All purchases are made via third-party retail partners, including but not limited to Amazon, Lyreco, and other authorised distributors.

As a result, returns, refunds, and exchanges are handled by the retailer from whom the product was purchased, in line with their individual policies.

Returns & Refunds

If you wish to return a product or request a refund, please refer to the returns and refunds policy of the retailer you purchased from. Each retailer sets its own conditions, timeframes, and processes for returns and refunds.

Pro Formula is unable to process returns or refunds directly for products purchased via third-party retailers.

Faulty or Damaged Products

If your product arrives faulty or damaged, please contact the retailer you purchased from as soon as possible. They will advise on the appropriate next steps in accordance with their customer service and returns procedures.

Exchanges

Requests for product exchanges should be made directly with the retailer where the purchase was completed. Availability and exchange terms may vary by retailer.

Retailer Policies

We recommend reviewing the specific returns and refunds policy of your chosen retailer before completing a purchase, as policies may differ between sellers.

Contact

For general product information or guidance on finding an authorised retailer, please contact us using contact form below.

For all order-related queries, including returns and refunds, please contact the retailer directly.